BUSINESS ANALYST | BUSINESS SYSTEMS ANALYST | BUSINESS PROCESS ANALYST
- Detail-oriented Agile Business Analyst with excellent organizational skills as well as oral and written communication skills.
- Demonstrated ability to produce high quality deliverables that effectively improve business processes through application of Project Management skills and LEAN methodologies.
- Perform research and analysis required to develop project plans that include recommendations on most effective path to improve efficiency and performance. Example; provided guidance to improve SalesForce.com processes for various internal teams (at IPS) by documenting current state and making recommendations for future state.
- Support and manage large projects in conjunction with Organizational Leadership and more direct management on small to medium projects.
- Experienced liaison between technical and business functional areas; ERP Lead for cross-functional teams to understand and document scenarios (data conditions, data sets, dependencies, business decisions, gaps and change impacts) during iterative development cycles of custom ERP system integrating JDE, Workforce, PeopleSoft 9.2 implementation (at AMN).
- Skilled in the complex integration of data involving data extraction, integration and interpretation from disparate organizational systems for report production and support (produce adhoc and periodic reports using SQL/Excel).
KEY SKILLS AND COMPETENCIES
Requirements Elicitation
Research and Result Analysis Critical Thinking |
Business Relationship Management
Improvement Recommendations Complex Problem Solving |
Change Management
User Acceptance Testing/Planning Training/Documentation |
TECHNICAL SKILLS & KNOWLEDGE
Business Modeling:
Documentation: Front End Tools: Languages: |
Draw,io, Enterprise Architect, iGrafx, Microsoft Visio, Omnigraffle
Confluence, Google Docs, Google Sheets, Microsoft Word Google Office 365, HPQC, JIRA, JD Edwards, LPS MSP, Microsoft Project, Microsoft Office, PeopleSoft, SalesForce, SQL Navigator for Oracle, Tableau, Teradata, Track-it, SQL Server Management Studio (SSMS), SQL Assist, Toad for Oracle, VLS, Work Day, WorkFront HTML, SQL, VBA |
PROFESSIONAL EXPERIENCE
Senior Business Systems Analyst - Harmony Technology Services, Inc.- San Diego, CA (100% Remote) 9/2022 - 3/2022
Enterprise Business Systems Analyst Health IT Department
Conducted workshops and interview sessions with stakeholders to support the production of use cases, requirements scenarios, business process diagrams and technology system flows using swim-lane and context diagrams. Microsoft 365 was the primary platform used to perform this work, including Microsoft Visio.
Senior Business Analyst - Cubic Transportation Systems - San Diego, CA 3/2019 - 9/2021
Systems Engineering Department, Business Analysis Team
Design new business solutions for clients to improve business efficiency and productivity. Work closely with internal stakeholders and assisting
Systems Engineers/Managers with external stakeholders to examine business needs and to understand any operational constraints, develop models, analyze data flows, discuss findings and design appropriate solutions. Support Senior Analysts/Managers with determining business direction and implementing solutions.
Business Systems Analyst - Integrated Practice Solutions - San Diego, CA 11/2017 - 3/2019
Development Operations Department, Information Systems Team
Used Agile and Lean methodology experience to elicit, analyze and document business processes to identify issues and recommend improved procedures for internal ChiroTouch software development operations teams and production users utilizing Salesforce. Supported all internal systems managing projects of various sizes that were focused on process improvement.
Senior Business Analyst - Contractor TEKSystems – San Diego, CA 3/2017 - 9/2017
Software Development Operations Team, at Seamgen
As Senior BA on Agile development team, participated in knowledge transfer, discovery and implementation phases of projects. Worked to ensure client’s product vision was reflected in the application being developed by conducting requisite research and identifying best technology and best practices to support stakeholder goals for end product.
documentation) into functional requirements as user stories and acceptance criteria (Jira).
- Participated in Agile grooming, planning and to organize epics, stories and tasks as well as sprint retrospectives to aide in continuous improvement throughout the project lifecycle.
- Worked with Quality Assurance to validate functionality against the acceptance criteria to identify any defects that require improvement stories
to meet the acceptance criteria.
* Medical software device regulations (IEC 62304) for Class A software devices
* PCI and ACH regulatory environments related to various software development projects
- Developed global Google document templates (4) for use by internal employees with G Suite access.
- Successfully mentored Junior Business Analyst; demonstrating appropriate BA responsibilities and tasks in Agile software development projects as well as identifying areas where responsibilities overlap.
Business Analyst II - Guild Mortgage Company – San Diego, CA 10/2016 - 3/2017
Production Operations Department
Proprietary mortgage origination systems analysis (IBM i5 OS) as well as use of business process improvement and project management skills and experience to identify and implement enhancements and system bug fixes.
Business Systems Analyst - Metropolitan Transit System – San Diego, CA 8/2015 - 10/2016
Application Development Support Team, Information Technology Department
Conducted software requirements management for software development projects by assisting users in examining business processes to identify potential new projects, analyze potential enhancement projects for existing systems, create new business system requests, and document functional and technical requirements.
- Managed meetings between stakeholders, customers and staff to identify requirements and strategies for software projects ranging from
interactive forms to web applications published for this public corporation through both the intranet and internet.
- Created work flow and workload balancing project plans for developers and technicians to ensure adherence to milestone deadlines while also
publishing recurrent status updates to the project teams and executive leadership.
all new applications developed in-house.
- Supported creation of coding standards for development staff.
- Facilitated and directly contributed to development of a methodology for project documentation.
requisite design and functionality to Application Developers.
- Created project documentation including requirements analysis, white papers, and statements of work and performed user acceptance testing
based on enhancement or development requirements.
- Produced monthly reports for Trolley Operational Support Application (TOSA) special events using stored procedures in SSMS using T-SQL and
in Excel using VBA macros.
Business Process Analyst - AMN Healthcare – San Diego, CA 9/2013 – 7/2015 Business Process Analysis Team, Business Operations Department 9/2013 – 1/2014 Contractor
- Lead testing efforts
- Identify, track and report on issues including their resolution
- Work with internal customers to identify changes required to optimize performance
- Consistently channel communications effectively
Process Manager II - Encore Capital Group – San Diego, CA 2/2013 – 9/2013
Business Development Department
- Acted as liaison between business units and IT for business process improvement projects to establish data governance standards.
Reporting & Analytics Officer, Assistant Vice President JP Morgan Chase – Jacksonville, FL 10/2010 – 2/2013
Originations Control Oversight Department
- Worked closely with the Audit Oversight and Monitoring Managers to monitor status on in progress audits, and assist in preparation of
information/presentations for Senior Management Team.
- Managed action plan tracking for all open action plans to ensure issue remediation was occurring as expected.
- Maintained staff forecasting documentation; worked with Managers to obtain actual/open requisition detail.
Business Analyst, Officer (10/2010 – 9/2012)
Loan Servicing Department, Management Information Services Team
- Utilized SQL and TOAD to run adhoc queries used to insure integrity of data sourced and included in Fair Lending reporting.
- Developed senior management reporting packages for Default Operations submissions to external government sponsored entity (GSE) agencies.
- Identified and documented requirements for reporting of federal mortgage relief program payments received on behalf of GSE borrowers then produced and submitted the report to the GSE monthly.
- Performed mapping activities to create a custom line of business view within ICDW for (Mortgage Modification Team).
- Built/documented data quality rules and test results for FC/REO/LM data elements to be used in Ab Initio.
Regulatory Affairs Business Analyst - PSS World Medical (McKesson) Jacksonville, FL 9/2007 – 10/2010
Compliance & Regulatory Affairs Department
- LEAN Champion –reviewed process improvement idea submissions and facilitated VSMs, Kaizen and GEMBAs (communicated statuses through creation/maintenance of Sharepoint BLOG and shared Calendar).
- Identified, developed, coordinated and conducted training related to processes and procedures (Access, JDE, Lectora eLearning Development tool, MS Office Products, Saba Publisher) and then evaluated training effectiveness and initiated improvements as required.
JD Edwards Support Specialist (5/2005 – 9/2007)
JD Edwards Help-Desk Support Team, Information Technology Department
Compliance & Regulatory Affairs Department
Enterprise Business Systems Analyst Health IT Department
Conducted workshops and interview sessions with stakeholders to support the production of use cases, requirements scenarios, business process diagrams and technology system flows using swim-lane and context diagrams. Microsoft 365 was the primary platform used to perform this work, including Microsoft Visio.
- Gather and document business and technical requirements, identified system gaps and assessed technical constraints.
- Lead stakeholder interviews and working sessions to improve business processes
- Identify requirements from source documents such as government RFPs and derive requirements with traceability to source requirements, coordinated requirements with other relevant business areas.
Senior Business Analyst - Cubic Transportation Systems - San Diego, CA 3/2019 - 9/2021
Systems Engineering Department, Business Analysis Team
Design new business solutions for clients to improve business efficiency and productivity. Work closely with internal stakeholders and assisting
Systems Engineers/Managers with external stakeholders to examine business needs and to understand any operational constraints, develop models, analyze data flows, discuss findings and design appropriate solutions. Support Senior Analysts/Managers with determining business direction and implementing solutions.
Business Systems Analyst - Integrated Practice Solutions - San Diego, CA 11/2017 - 3/2019
Development Operations Department, Information Systems Team
Used Agile and Lean methodology experience to elicit, analyze and document business processes to identify issues and recommend improved procedures for internal ChiroTouch software development operations teams and production users utilizing Salesforce. Supported all internal systems managing projects of various sizes that were focused on process improvement.
- Key contributor providing expert advice to other groups on technical and operational issues.
- Support and manage large projects in conjunction with organizational Leadership and provision of leadership on small to medium projects, to meet objectives on time.
- Gather, analyze, refine, and document business requirements and process flows.
- Identify operational objectives after developing an understanding of business function and evaluating requirements.
- Design new processes by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications.
- Review existing systems and advise business stakeholders on process improvements that will result in improved efficiencies.
- Use organizational objectives to direct enhancement requirements from end users, and convert them into workable solutions to present to technology staff.
- Write and maintain user guides and training users.
- Build and explain reports and dashboards to track processes.
Senior Business Analyst - Contractor TEKSystems – San Diego, CA 3/2017 - 9/2017
Software Development Operations Team, at Seamgen
As Senior BA on Agile development team, participated in knowledge transfer, discovery and implementation phases of projects. Worked to ensure client’s product vision was reflected in the application being developed by conducting requisite research and identifying best technology and best practices to support stakeholder goals for end product.
- Agile development documentation; 1 major ERP project and 3 smaller custom software (mobile and web) projects:
documentation) into functional requirements as user stories and acceptance criteria (Jira).
- Participated in Agile grooming, planning and to organize epics, stories and tasks as well as sprint retrospectives to aide in continuous improvement throughout the project lifecycle.
- Worked with Quality Assurance to validate functionality against the acceptance criteria to identify any defects that require improvement stories
to meet the acceptance criteria.
- Compliance Support:
* Medical software device regulations (IEC 62304) for Class A software devices
* PCI and ACH regulatory environments related to various software development projects
- Standardization and Process Improvement:
- Developed global Google document templates (4) for use by internal employees with G Suite access.
- Successfully mentored Junior Business Analyst; demonstrating appropriate BA responsibilities and tasks in Agile software development projects as well as identifying areas where responsibilities overlap.
Business Analyst II - Guild Mortgage Company – San Diego, CA 10/2016 - 3/2017
Production Operations Department
Proprietary mortgage origination systems analysis (IBM i5 OS) as well as use of business process improvement and project management skills and experience to identify and implement enhancements and system bug fixes.
- Work with project sponsors to identify and document project objectives in support of mortgage origination retail operations.
- Analyze scope of projects to identify project stakeholders; working on an average of four software enhancements or system bug resolution projects at a time.
- Elicit project requirements through the use of interviews, document analysis, viewpoints and surveys using Google Office 365, and Microsoft Office suite of products.
- Document project business and functional requirements, business rules, use cases and process flows in WorkFront (project management tool) translating technical specifications into natural language to simply and concisely convey requirements for the proprietary mortgage originations system changes.
- Work directly with system programmer analysts, developers and quality control analysts to implement solutions.
- Establish and implement effective testing strategies to appropriately assess final programming changes; work with other Business Analysts to identify cross impacts of final programming changes to other business areas.
- Maintain version control system throughout the project and when developing close-out documentation.
Business Systems Analyst - Metropolitan Transit System – San Diego, CA 8/2015 - 10/2016
Application Development Support Team, Information Technology Department
Conducted software requirements management for software development projects by assisting users in examining business processes to identify potential new projects, analyze potential enhancement projects for existing systems, create new business system requests, and document functional and technical requirements.
- Project Management including;
- Managed meetings between stakeholders, customers and staff to identify requirements and strategies for software projects ranging from
interactive forms to web applications published for this public corporation through both the intranet and internet.
- Created work flow and workload balancing project plans for developers and technicians to ensure adherence to milestone deadlines while also
publishing recurrent status updates to the project teams and executive leadership.
- Process Improvement including;
all new applications developed in-house.
- Supported creation of coding standards for development staff.
- Facilitated and directly contributed to development of a methodology for project documentation.
- Documentation of all project phases:
requisite design and functionality to Application Developers.
- Created project documentation including requirements analysis, white papers, and statements of work and performed user acceptance testing
based on enhancement or development requirements.
- Produced monthly reports for Trolley Operational Support Application (TOSA) special events using stored procedures in SSMS using T-SQL and
in Excel using VBA macros.
- Created extensive training guides and reference documentation for customers; published documentation to the internal intranet and external internet using HTML.
- Created interactive forms using Adobe Acrobat X and published them to the intranet.
- Conducted Training by Functional Area
Business Process Analyst - AMN Healthcare – San Diego, CA 9/2013 – 7/2015 Business Process Analysis Team, Business Operations Department 9/2013 – 1/2014 Contractor
- Business Analysis /Defining solutions - Developing, reviewing and editing requirements, business processes and recommendations related to the project and or process improvements.
- Project Management - project scheduling, process modelling and design, risk management and resource forecasting.
- Developing functional specifications for projects - Working closely with business partners to identify and maximize opportunities to use information and technology to improve service and/or business processes
- Requirements Elicitation - identify solution requirements using interviews, requirements workshops, surveys, business process descriptions, use cases, task analysis and workflow analysis.
- Lead testing efforts
- Identify, track and report on issues including their resolution
- Work with internal customers to identify changes required to optimize performance
- Consistently channel communications effectively
Process Manager II - Encore Capital Group – San Diego, CA 2/2013 – 9/2013
Business Development Department
- Managed all processes related to the timely procurement of documentation required for legal proceedings resulting from debt collection efforts. Supported business process improvement and reduced the backlog of outstanding legal documents for the top 10 portfolios by 50% in 120 days (used SalesForce.com combined with Cognos for data analysis).
- Analyzed processes and designed and implemented new processes in addition to performing project management.
- Acted as liaison between business units and IT for business process improvement projects to establish data governance standards.
Reporting & Analytics Officer, Assistant Vice President JP Morgan Chase – Jacksonville, FL 10/2010 – 2/2013
Originations Control Oversight Department
- Designed reporting solutions for the (mortgage loan) Originations Control Oversight Department including recommending and implementing methods to streamline and automate reporting processes to save time and resources.
- Worked closely with the Audit Oversight and Monitoring Managers to monitor status on in progress audits, and assist in preparation of
information/presentations for Senior Management Team.
- Managed action plan tracking for all open action plans to ensure issue remediation was occurring as expected.
- Maintained staff forecasting documentation; worked with Managers to obtain actual/open requisition detail.
Business Analyst, Officer (10/2010 – 9/2012)
Loan Servicing Department, Management Information Services Team
- External Reporting Teams - developed Default Operations reporting for publication to various external federal regulatory and rating agencies that oversee national banks.
- Utilized SQL and TOAD to run adhoc queries used to insure integrity of data sourced and included in Fair Lending reporting.
- Developed senior management reporting packages for Default Operations submissions to external government sponsored entity (GSE) agencies.
- Identified and documented requirements for reporting of federal mortgage relief program payments received on behalf of GSE borrowers then produced and submitted the report to the GSE monthly.
- Data Warehouse Team – performed data mapping for mortgage servicing platform data elements used in the ICDW data warehouse (for external reporting).
- Performed mapping activities to create a custom line of business view within ICDW for (Mortgage Modification Team).
- Built/documented data quality rules and test results for FC/REO/LM data elements to be used in Ab Initio.
Regulatory Affairs Business Analyst - PSS World Medical (McKesson) Jacksonville, FL 9/2007 – 10/2010
Compliance & Regulatory Affairs Department
- Reporting: Captured, analyzed, and provided monthly reporting for various programs (Customer Feedback, DOT, EPA, OSHA, Pedigree and various Federal and State agencies) through data mining and data cleansing techniques.
- Auditing: Scheduled and conducted audits of Access and Oracle databases and developed/implemented corrective action plans.
- Field Support: Took on additional responsibilities to increase departmental business acumen.
- LEAN Champion –reviewed process improvement idea submissions and facilitated VSMs, Kaizen and GEMBAs (communicated statuses through creation/maintenance of Sharepoint BLOG and shared Calendar).
- Identified, developed, coordinated and conducted training related to processes and procedures (Access, JDE, Lectora eLearning Development tool, MS Office Products, Saba Publisher) and then evaluated training effectiveness and initiated improvements as required.
JD Edwards Support Specialist (5/2005 – 9/2007)
JD Edwards Help-Desk Support Team, Information Technology Department
- Provided application support for JD Edwards, Citrix, Microsoft Office and other network applications as required.
- Provided adhoc user training for specific JD Edwards system functions.
Compliance & Regulatory Affairs Department
- Database Management; provided technical expertise and maintained software systems used by Regulatory Affairs Department and divisional personnel while effectively managing ES&H related data at Field Support level.
EDUCATION
Master of Science, Systems Engineering
Johns Hopkins University
Anticipated Graduation - 2023
Johns Hopkins University
Anticipated Graduation - 2023
Master of Science, Information Systems Management
Touro University International - 2009 Executive Certificate in Business Analysis St. Louis University, Richard A. Chaifetz School of Business - 2019 |
Bachelor of Information Technology
American InterContinental University - 2005 Project Management Fundamentals Syracuse University, School of Information Studies - 2016 |
CERTIFICATIONS
Business Value Analysis
International Consortium of Agile – 2018
Membership
Member Institute of Electrical and Electronics Engineers since October, 2017.
Toastmasters International since March, 2019
- IEEE Computer Society Member Number: 94542864
- INCOSE Associate Member Number: 287763
Toastmasters International since March, 2019
- CubeMasters, Secretary as of April, 2019